Refund policy
Return & Refund Policy
Last updated: October 23, 2026
At Xeviola, we want you to feel confident trying Tinnito™. Every order placed on xeviola.com is covered by our 30-Day Money-Back Guarantee. This policy explains how refunds, replacements, order cancellations and membership cancellations work. By placing an order, you agree to the terms below.
Our 30-Day Money-Back Guarantee
If you're not happy with how Tinnito™ works for you, you can request a full refund of the product price within 30 days of the date your order was delivered, as shown by the carrier's tracking. Because everyone's experience is different, we recommend using Tinnito™ consistently as directed for at least 2–3 weeks before deciding.
No Returns Needed
We do not accept returns. You do not need to send anything back to receive your refund. Opened and used devices are accepted, and you can keep the product or dispose of it (please recycle electronics and batteries responsibly). Please do not mail any items to us, since we cannot accept or process packages.
Who Qualifies
- Your refund request is sent within 30 days of delivery.
- Your order was placed directly on xeviola.com.
- The guarantee applies to one order per customer, per household and per payment method.
- Shipping fees, expedited shipping and any shipping protection are non-refundable.
How to Request a Refund
1. Email us at houssem@larkspiremarketinggroup.com with your order number and the email address you used to place your order.
2. Briefly tell us how the product worked for you. This helps us improve, and it won't affect whether your refund is approved.
3. We'll reply within 1–2 business days to confirm your refund.
Refund requests must be sent by email so we have a written record of your request and can process it quickly.
When You'll Receive Your Refund
Once your refund is approved, we'll issue it to your original payment method within 5 business days. Depending on your bank or card provider, it can take another 5–10 business days to appear on your statement. If you still don't see it after that, please check with your bank first, then email us and we'll send you the refund confirmation.
Damaged, Defective or Wrong Items
If your order arrives damaged, doesn't power on or charge, or is different from what you ordered, email us within 7 days of delivery with your order number and a photo or short video of the issue. We'll send you a free replacement or a full refund, whichever you prefer. You won't need to send the item back.
Lost or Missing Packages
If tracking shows your package was lost in transit, we'll send a replacement or a refund. If tracking shows your package as delivered but you can't find it, please check with neighbors and your local carrier office first, then email us within 7 days of the delivery date and we'll help you file a claim with the carrier.
We aren't responsible for packages sent to an incorrect address entered at checkout. Please double-check your address before placing your order. See our Shipping Policy for details.
Order Cancellations
To cancel an order that hasn't shipped yet, email us within 12 hours of placing it and we'll refund you in full. After 12 hours, orders may already be processing and can't be canceled. Shipped orders are still covered by our 30-Day Money-Back Guarantee.
Membership Cancellation
If you enrolled in our membership when you placed your order, you'll be charged $30 per month until you cancel. You can cancel anytime:
1. Email us at houssem@larkspiremarketinggroup.com with the subject line "Cancel Membership" and the email address you used to place your order.
2. We'll confirm your cancellation by email within 1–2 business days.
3. Requests sent before your next billing date stop that charge and all future charges.
If you were charged a monthly membership fee you didn't intend to keep, email us within 7 days of that charge and we'll refund it. Canceling your membership doesn't affect the 30-Day Money-Back Guarantee on your product.
Purchases From Other Sellers
Genuine Tinnito™ products are sold only on xeviola.com. Products bought from other websites, marketplaces or resellers aren't covered by this policy or by our customer support.
Refund Abuse
We may decline refund requests where there is evidence of fraud or abuse of this guarantee, such as repeated requests across multiple orders, accounts or payment methods.
Your Bank Statement
Your purchase will appear on your statement . If you see a charge you don't recognize, please email us before contacting your bank. We can usually identify it right away.
Contact Us First
If there's any problem with your order, please email us before opening a dispute or chargeback with your bank. We respond within 1–2 business days, and most issues are resolved faster by email than through a bank dispute.
Email: houssem@larkspiremarketinggroup.com
Website: xeviola.com
This policy doesn't limit any rights you may have under the consumer protection laws of your state or country.