Shipping policy
Shipping Policy
Last updated: October 23, 2026
Thank you for choosing Xeviola. This policy explains how and when your order will be shipped and delivered. By placing an order, you agree to the terms below.
Where We Ship
We currently ship to addresses within the United States. If we start shipping to more countries, they'll appear as options at checkout.
Shipping Costs
Shipping costs, including any free-shipping offers, are shown at checkout before you pay.
Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed on the next business day.
Delivery Time
Most orders arrive within 7–12 business days of being placed. Delivery times are estimates, not guarantees. Holidays, busy seasons, bad weather and carrier issues can occasionally cause delays.
Order Tracking
Every order ships with tracking. When your order ships, you'll receive an email with your tracking number and a link to follow your package. It can take up to 48 hours for tracking to show its first update. If you didn't receive a tracking email, please check your spam folder, then contact us.
Wrong or Incomplete Address
Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of placing your order and we'll update it, as long as your order hasn't shipped yet.
We aren't responsible for orders delivered to an incorrect address entered at checkout. If a package is returned to us because of an incorrect address or failed delivery, we'll contact you to arrange reshipping, and the new shipping cost will be paid by you.
Delayed or Lost Packages
If your tracking hasn't updated for 7 business days, or your order hasn't arrived within 20 business days of being placed, please email us. We'll check with the carrier and, if your package is confirmed lost, send you a free replacement or a full refund.
Marked as Delivered but Not Received
Carriers sometimes mark packages as delivered a day early. Please check your mailbox, porch and with neighbors, and wait one more business day. If you still can't find it, email us within 7 days of the delivery date and we'll help you file a claim with the carrier.
Damaged Packages
If your order arrives damaged, email us within 7 days of delivery with your order number and a photo of the damage. We'll send you a free replacement or a full refund. You won't need to send the item back. For more details, see our Return & Refund Policy.
Contact Us
Questions about your shipment? We're happy to help. Please email us before opening a dispute with your bank. Most shipping issues are solved quickly by email.
Email: houssem@larkspiremarketinggroup.com
Website: buyxeviola.com